Using Groups

Email groups are used to treat a number of users as a collection and allows for all members of the groups to be contacted at once via email. This also facilitates increased efficiency when members of the group are required to respond to requests as those members all receive the same email and therefore the chances of timely responses are increased by the number of members in the group.

Other benefits are as follows:

1. Members of the group can respond as the group email thereby allowing for replies to their engagement with whomever to come back to the entire group. This is especially helpful when responding to members of the public who should not have your personal email accounts and be corresponding with staff members privately.

2. Groups allow for members to be added/replaced/removed with ease as the organisation makes the relevant human resource and responsibility changes.

Helpful steps to make good use of groups.

• Add the group email account as a “from” address for communication. Please see this link: https://support.google.com/googlecloud/answer/10635789?hl=en .

• Add a label that captures/highlights the emails that came in via the group email account. Please see these links: https://support.google.com/mail/answer/6579?hl=en#zippy=%2Ccreate-a-filter%2Cedit-or-delete-filters https://support.google.com/mail/answer/118708?hl=en&ref_topic=3394656&sjid=8297815089921829451-NA . These link teach you to create a label and create rules for filters to place the emails into the label and remove them from your inbox.